📦 Orders & Shipping

How long does shipping take?

• We process orders within 1–3 business days (Monday to Friday).

• Estimated Delivery Times:

  • United States: 7–16 business days.

• You will receive a tracking number via email once your order has been dispatched.

Can I track my order?

• Absolutely. Once your order ships, you’ll receive a shipping confirmation email with a tracking number and a link to monitor your package.

🔄 Returns & Exchanges

What is your return policy?

• We offer a 30-day return policy.

• If you are not satisfied with your gear, you can request a return or exchange within 30 days of delivery.

What if I receive a damaged or incorrect item?

• If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

• We will arrange a replacement or a full refund at no additional cost to you.

Do I have to pay for return shipping?

• Defective/Incorrect Items: We cover all return shipping costs.

• General Returns: For personal preferences (e.g., "changed my mind"), the customer is responsible for the return shipping fees.

🛠 Product & Quality

What materials do you use?

• We prioritize durability and mobility, using high-performance fabrics such as:

  • Ripstop blends for tear resistance.

  • Breathable cotton-polyester for comfort.

  • Stretch materials for enhanced range of motion.

Is your gear suitable for rugged outdoor use?

• Yes. Ironvexgear is specifically designed for urban outdoor (Gorpcore) styling, demanding work environments, and tactical-inspired durability.

💳 Payment & Security

What payment methods do you accept?

• We accept all major Credit/Debit Cards (Visa, MasterCard, American Express) and PayPal.

Is my payment secure?

• Yes. Your security is our priority. All transactions are protected with SSL encryption and processed through secure, industry-leading payment gateways.

❓ Other Questions

Can I change or cancel my order?

• We aim to process orders quickly. If you need to change or cancel your order, please contact us immediately after placement. Once an order has entered the shipping process, it cannot be modified.

How can I contact you?

• We are here to help! Reach out via:

  • Email: support@ironvexgear.com

  • Response Time: We typically respond within 24 hours (Monday–Friday).