Return & Refund Policy

At ironvexgear, we want you to feel confident in every purchase. If you are not fully satisfied with your outdoor gear, we are here to help.

1. Return Window

  • You may request a return or exchange within 30 days of the delivery date. We have extended this window to ensure you have ample time to evaluate your gear.

2. Return Conditions

To be eligible for a return, items must meet the following criteria:

  • Items must be unused, unworn, and in their original condition.

  • All original packaging, tags, and accessories must be included.

  • Items must not show signs of wear, damage, or alteration.

3. Return Shipping Costs

  • Customer Responsibility: For returns or exchanges due to personal reasons (e.g., "changed my mind" or "ordered wrong size"), the customer is responsible for the return shipping costs.

  • Non-Refundable: Original shipping fees are non-refundable.

4. Damaged, Defective, or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please contact us at support@ironvexgear.com within 48 hours of delivery.

  • In these cases, ironvexgear will cover all costs for a replacement or a full refund, including any necessary shipping fees.

5. Refund Process

  • Inspection: Once your return is received at our facility and inspected, we will notify you of the approval or rejection of your refund.

  • Issuance: If approved, a refund will be issued to your original payment method.

  • Timeline: Please allow 5–10 business days for the refund to be processed and appear in your account, depending on your bank or card issuer.

6. Exchanges

  • We offer exchanges within 30 days of delivery.

  • Customers must initiate the return of the original item first. Once received and approved, we will ship the replacement item.

  • If the exchange is due to our error, we will cover all associated shipping costs.

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards.

  • Customized or personalized products.

  • Clearance items marked as "Final Sale."

8. How to Initiate a Return

To start a return or exchange, please follow these steps:

  1. Email us at support@ironvexgear.com.

  2. Use the Subject Line: Return [Order #] or Exchange [Order #].

  3. Include the reason for the return and photos of the item if it is damaged.

  4. Our support team will respond within 24 hours with the specific return address and instructions.

9. International Customs & Duties

  • Ironvexgear is not responsible for any customs duties, import taxes, or tariffs charged by your local authorities in the United States. These fees are the responsibility of the recipient.

10. Contact Information

  • Brand: ironvexgear
  • Company Name: YOUMO MEDIA CO., LIMITED
  • Email: support@ironvexgear.com
  • Phone: +85292645491
  • Address: FLAT A516 5/F EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, KOWLOON, HONG KONG